Shipping | Delivery Information
Currently Clarins.com only delivers within mainland UK and Northern Ireland. We now also ship to Channel Islands, Guernsey, Jersey, Isle of Man. Unfortunately we cannot deliver to the Scilly Islands, Southern Ireland or BFPO addresses, postal boxes or freight forwarding companies.
An order can only be delivered to one address. If you require sending orders to multiple addresses you will need to place a separate order for each address.
Our delivery services
• Standard: DPD (2 to 5 calendar days) £3.95
• Standard: for Highlands & Islands (3 to 7 calendar days) £5.95
• Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95
• Saturday and Sunday – DPD weekend (order by 2pm Friday) £8.50
• Saturday by 12.30 pm – DPD Saturday am (order by 2pm Friday) £9.99
• Sunday by 12.30pm – DPD Sunday am (order by 4pm Friday) £10.99
Please be aware that our next day, Saturday and Sunday delivery options are not available for the following locations,
Channel Islands, Northern Ireland, IOM and Scottish Highlands
Next Day Delivery (1 working days):
• Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95
Orders are typically delivered by the end of the second calendar day after they are shipped.
Your order will be dispatched after your payment reservation has been approved and/or any other necessary verification has been completed. To be dispatched on the same day, your order must be submitted and such approval and verifications completed by no later than 2:00 pm from Monday to Friday. All other orders will be dispatched on the day that credit approval and/or other verifications are completed, unless the same takes place after 2:00 pm, in which case the order will be dispatched on the following calendar day.
Deliveries to some remote addresses may not qualify for Next Day Delivery and may require up to 3 additional days.
When the warehouse has prepared and packed your order and it’s ready to be despatched, you will receive a Despatch e-mail. Our orders are generally despatched within 1 - 3 calendar days. This e-mail will contain delivery details as well as a tracking link that can be used on the DPD website to track your order.
You may wish to download the “YOUR DPD APP” that allows you to not only track your delivery but add personal delivery preferences, change your delivery date or service and receive notification of your 30 minute delivery slot.
